Why don't I see Action Cam in the recording sheet?

Why the Action Cam row is hidden

The Action Cam row only appears in the recording sheet when three things are true for your account and the project you’re on. If any one is missing, it stays hidden.

1. Your company has enabled Phone Action Cam

This is a partner-level setting. Your administrator turns it on in the Partner Console under Settings → Phone Action Cam. If you’re not sure whether your company has enabled it, ask your manager or admin.

If they just turned it on, give it a few minutes — your iPhone refreshes its partner settings about once an hour. To pick up the change immediately, sign out of TRUST+ Pro and sign back in.

Phone Action Cam requires an active consent form to be set up at the partner level. If your admin hasn’t configured one yet, the option won’t appear even if Phone Action Cam itself is enabled. This is a guardrail to make sure long-form recording never starts without a documented consent flow.

The signed consent has to be on file for the specific project you’re working on. If the customer hasn’t signed yet, complete the consent step first — once the signature is recorded for the project, the Action Cam row will appear in the recording sheet.

Still not showing up?

Try these in order:

  1. Sign out of TRUST+ Pro and sign back in to refresh your partner settings.
  2. Confirm with your manager that Phone Action Cam is on for your company.
  3. Confirm the homeowner has signed the consent form for this project.

If all three are in place and you still don’t see it, contact support.

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